Problem Statement

Question 2 Context Product returns are a critical part of any E-commerce platform. Customers may request a return if a product doesn't meet their expectations. When a return request is submitted, the platform must decide how to handle it. Some returns can be automatically approved, some must be sent for manual review, and others must be rejected outright. This decision is not random. It is based on: Return eligibility rules, for example, whether the category allows returns and whether the request is within the allowed time window, and Risk signals, such as the customer's historical return behavior across related accounts. Issue The current return routing engine is broken. It sometimes approves requests that should fail policy checks, computes risk scores incorrectly, maps requests to the wrong decision, and misses or assigns the wrong reason. Your task is to fix the engine so it returns the correct decision, score, and reason for each return request. Configuration files These files are