Hilti

Role: Customer Service Representative / Account Manager

College: Not Specified

Interview Date: Not Specified

Interview Type: Full-Time

Result: Offered Hilti Centre Representative role (to gain experience for Account Manager)

Difficulty: Medium

Rounds: 4 stages (for Account Manager path)

Topics Asked: Maths, Competency-based questions, Weaknesses, Strengths, Languages, Achievements, Company values

Experience:

This candidate initially applied for a Customer Service Representative position but was later offered to try for an Account Manager position.

Stage 1 (Customer Service Rep):
This stage involved a maths test and a competency-based questionnaire.

Stage 2 (Account Manager path):
After being offered the chance to apply for the Account Manager role, the candidate returned later for an interview with the Head of HR and a Regional Manager for the North.

Stage 3 (Account Manager path):
This stage included a field ride for the day with an existing Account Manager, providing insight into the job.

Stage 4 (Account Manager path):
The final stage was an interview with the Sales Manager. Due to a lack of prior sales experience, the Sales Manager suggested the candidate fill a vacancy as a Hilti Centre Representative to gain the necessary experience for the Account Manager position. The final interview for this revised role was with the National Retail Manager and a Team Leader.

The candidate was asked about weaknesses, strengths, if they knew any languages, and activities they were proud of. Tips provided by the candidate included learning Hilti's values (Integrity, Teamwork, Courage, and Commitment), using the STAR technique for scenario questions, and being honest and genuine.