United Airlines

Role: Flight Attendant

College: Not Specified

Interview Date: June - September 2025 (Ongoing Process)

Interview Type: Full-Time

Result: Invited to In-person Interview (as of September 2025)

Difficulty: Medium

Rounds: 4+ rounds (Online Application, Talent Assessment, Pre-recorded Interview, Live Virtual Interview, In-person Immersive Interview)

Topics Asked: Behavioral questions, customer service, flexibility, teamwork, problem-solving, company values, motivation for the role, passport information, adapting to challenges, handling difficult customers.

Experience:

This candidate detailed their journey for a Flight Attendant position with United Airlines, with the last update in September 2025. The process began with an online application in late June 2025, followed by an email to complete an assessment within 72 hours, which was completed the next day.

Round 1: Talent Assessment (Online)
This online assessment helps determine if a candidate is a good fit for the Flight Attendant position, often including personality tests and situational judgment tests. These tests assess behavior in various work-related scenarios, focusing on traits relevant to the role such as interpersonal skills and conflict de-escalation.

Round 2: Pre-recorded Interview (Virtual)
After passing the assessment, the candidate was invited to submit a pre-recorded interview in July 2025. This round typically consists of 3-4 questions. The candidate mentioned being asked: "Tell us about a time when you had to demonstrate flexibility," "Please share what steps you would take to ensure you are successful at training," and "Tell us about a time when you had to demonstrate customer service." There was also a confirmation process about passport validity. The candidate found this part nerve-wracking due to the video format. Other common pre-recorded questions include: "Why do you think this position is right for you?" and "Picking one of their four core values (safe, caring, dependable, and efficient), pick the one you find most important and why you think so, and how you use this core value not only at work but in your personal life."

Round 3: Live Virtual Interview (1:1 with Recruiter)
In August 2025, the candidate received an invitation for a live online interview, which they scheduled for August 18, 2025. This 30-minute interview is with a member of United's Talent Acquisition team and focuses on specific skills and competencies for the Flight Attendant role. The interviewer was described as "one of the nicest recruiters." Questions included: "Why is it now that you want to be a flight attendant?" and "Why did you choose United?" Another candidate in August 2023 for a 1:1 interview was asked, "Tell me about a time you had to persuade a group of people. How did you do it and what was the outcome?" Candidates are advised to use the STAR method for behavioral questions.

Round 4: In-person Immersive Interview (Face-to-Face)
After the live virtual interview, the candidate received an email invitation the same day (August 18, 2025) to schedule an in-person interview, which they chose for September 15. This immersive experience takes place in Houston and includes group and one-on-one assessments with United's Flight Attendant recruiters. Travel vouchers are provided for candidates outside Houston. Tips for this round include dressing professionally, arriving rested, and thoroughly researching United Airlines' culture and values. Common situational questions assess problem-solving and customer service aptitude, such as "Can you describe a time you handled a difficult passenger or customer?" and "How do you manage unexpected challenges while working in a team?" Other questions could be about overcoming a conflict with a coworker, dealing with frustrated customers, or adapting to significant changes.

Overall Experience: The process is comprehensive, focusing heavily on behavioral and customer service skills. The candidate felt nervous at various stages but persevered. Many find the recruiters friendly and the process well-structured.